ph78 Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

When you register and use ph78, we collect personal information that is necessary to operate your account and deliver our services safely. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. During identity verification, you may be asked to submit a valid government-issued ID such as a Philippine passport, SSS card, or driver's licence. We also collect transactional data, including deposit and withdrawal records, wagering history, and bonus redemption activity, to maintain accurate account statements and comply with applicable regulations. Technical data such as your IP address, device type, browser version, and session duration is logged automatically to protect against fraud and ensure platform stability. We may collect communications you send to our support team to improve service quality and resolve disputes. At no point do we collect more information than is reasonably necessary for the purposes described in this policy.

The primary purpose of collecting your data is to create and manage your ph78 account, process deposits and withdrawals in Philippine pesos, and deliver the sports betting and entertainment features available on the platform. We use your information to verify youridentity, comply with anti-money laundering obligations under Philippine law, and prevent fraudulent or unauthorised activity on your account. Your contact details are used to send you account notifications, security alerts, and — where you have opted in — promotional updates about new ph78 offers, sports events, and voucher releases. We analyse aggregated, anonymised usage data to improve platform performance, optimise the betting interface for mobile users in the Philippines, and develop new features that better serve our members. ph78 does not use your personal data for automated decision-making that produces legal effects without human review. You may withdraw consent for marketing communications at any time by contacting our support team using the email address listed in the footer of this page.

ph78 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only when it is strictly necessary to operate our services or when required by law. Trusted service providers — such as payment processors handling GCash, Maya, and bank transfer transactions — receive only the data needed to complete the specific task they perform on our behalf, and they are contractually bound to keep your information confidential. Where required by Philippine regulatory authorities, law enforcement agencies, or court orders, ph78 will disclose member information to the extent mandated by applicable law. In the event of a business restructure, merger, or acquisition, your data may be transferred to a successor entity; you will be notified of any such change before your data is transferred. We do not disclose your betting history or account details to any third party without your consent, except as described in this policy or as required by law.

ph78 uses industry-standard technical and organisational measures to protect your personal and financial data against unauthorised access, loss, or disclosure. All data transmitted between your device and ph78 servers is encrypted using TLS protocols, and sensitive account information is stored using strong encryption at rest. Access to member data within ph78 is restricted on a need-to-know basis; team members who handle personal data are trained in data protection best practices and bound by strict confidentiality obligations. We conduct regular security reviews of our systems and promptly address any identified vulnerabilities. While we work hard to maintain the highest practical security standards, no internet-based service can guarantee absolute security — if you believe your account has been compromised, please update your password immediately and notify our support team. ph78 strongly recommends that all members enable any available two-step verification features and use unique, strong passwords for their accounts.

ph78 retains your personal data for as long as your account remains active and for a reasonable period after account closure, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum of five years following your last transaction, as required by applicable anti-money laundering regulations. Data held for the purpose of resolving disputes or legal proceedings may be retained until those matters are fully resolved. Once the applicable retention period has expired and there is no longer a legitimate basis for holding your data, ph78 will securely delete or anonymise your information. If you request account closure, we will acknowledge your request and process deletion of non-legally-required data within a reasonable timeframe. You may contact our support team at any time to enquire about the data we hold on your account.

As a member based in the Philippines, you have the right to access the personal data ph78 holds about you, request corrections to any inaccurate information, and ask for your data to be deleted where there is no overriding legal basis for continued retention. You may also request that we restrict the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved. If you believe your data has been handled in a way that violates applicable Philippine privacy law, you have the right to lodge a complaint with the National Privacy Commission (NPC). To exercise any of these rights, contact our support team using the email address found in the footer of this page; we aim to respond to all data-related requests within 30 calendar days. ph78 will not penalise you in any way for exercising your privacy rights, and your account access will not be affected solely because you have made a data request.

ph78 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how members interact with the platform so we can continue improving the experience. Essential cookies are required for the platform to function and cannot be disabled without affecting core features such as login sessions and account security. Performance and analytics cookies help us understand which sections of ph78 are most visited and where members encounter difficulties, allowing us to prioritise improvements. We do not use third-party advertising cookies to serve targeted ads outside of ph78. You can manage cookie preferences through your browser settings; however, disabling essential cookies may prevent you from accessing certain features of your account. By continuing to use ph78 after reviewing this policy, you acknowledge our use of cookies as described here.

ph78 may update this Privacy Policy from time to time to reflect changes in our services, applicable laws, or industry best practices. When material updates are made, the revised policy will be published on this page with an updated date at the top, and members will be notified through account alerts or email where required. Continued use of ph78 after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using ph78 and contact our support team to discuss your options. We encourage all members to review this page periodically so they remain informed about how their data is being handled. For questions about this policy or our data practices, please use the contact email listed in the footer below.